Ticketmaster / Live Nation – Cancelled, Postponed or Rescheduled Events – Quebec Class Action

Ticketmaster / Live Nation – Cancelled, Postponed or Rescheduled Events – Quebec Class Action

Date of Initial Application: May 12, 2020

Quebec Class Action Authorized

On May 31, 2022, the Superior Court of Quebec authorized the class action against:

  • Ticketmaster Canada Holdings ULC
  • Ticketmaster Canada ULC 
  • Ticketmaster Canada LP
  • Ticketmaster LLC 
  • Live Nation Canada Inc.
  • Live Nation Entertainment Inc.
  • Live Nation WorldWide Inc.

on behalf of:

All person present on the territory of Québec at the time of purchase of a ticket (regardless of the location where the event is to take place) between May 12, 2017 and March 11, 2020, for an event to take place on March 11, 2020 or after this date, subsequently postponed, rescheduled or cancelled, without a full refund to said persons within 15 days of the request for refund.



LEX GROUP Inc. has launched a national class action against:

  • Ticketmaster Canada Holdings ULC, Ticketmaster Canada ULCTicketmaster Canada LP and Ticketmaster LLC (collectively “Ticketmaster”) (also doing business under the name Réseauadmission),
  • Live Nation Canada Inc., Live Nation Entertainment Inc., Live Nation WorldWide Inc.

on behalf of all persons in Canada, who purchased before March 11, 2020 one or more tickets from one of the above-mentioned companies for an event scheduled to take place after March 11, 2020, which event was subsequently either postponed, rescheduled or cancelled, without a full refund being timely provided by the platform.

(Note: With the permission of the Court, the proceedings have been discontinued as against AXS Group Canada Inc.,  AXS Group LLC, Gametime United Inc., and TicketNetwork Inc. – see the judgments available on this Web page).

(Note: Separate proposed out of Court settlements are pending Court approval regarding StubHub Canada Ltd, StubHub Inc., Vivid Seats LLC, SeatGeek Inc., and Internet Referral Services LLC.  Please consult our separate webpages regarding these settlements).

Indeed, on March 11, 2020, the World Health Organization declared COVID-19 (corona virus) a pandemic.

It is alleged in the class action proceeding that on or after March 12, 2020, the above companies (Defendants), which operate very popular event ticket selling or re-selling websites, changed their refund policies regarding cancelled, postponed, or rescheduled events. For certain events or shows deemed as “cancelled”,  “postponed” or “rescheduled” after March 11, 2020, said Defendants refuse to reimburse within a reasonable delay the price paid within by their customers for the event tickets or other related services or products purchased (such as parking at the venue).  Some of these websites are imposing credits or coupons, instead of a refund.

Accordingly, if you live in Canada and you have purchased one or more event tickets from one the above-mentioned companies, on or before March 11, 2020, for event(s) deemed cancelled, postponed or rescheduled after March 11, 2020, without receiving a full refund in a reasonable delay, you may potentially be part of the proposed Class defined by the class action initiated by our office.

Should you be Member of the above Group, you may be entitled to compensation should the Court authorize and grant the class action on the merits, or should a settlement be reached (and approved by the Court).

Please retain copies of any and all documentation relevant to your claim, including photographs or screenshots of any requests you made for a reimbursement.

Please fill out the form below in order to be kept informed of the progress of this case.

If you wish to be kept informed and/or receive notification of major judgments rendered or notices in this case, please complete the form below.  Please note that providing your information in the form below creates no financial obligation for you and it does not create a lawyer/client relationship between yourself and Lex Group Inc. (or any of its attorneys).  You will not be charged any fees or costs for signing up to this class action since our firm is only paid on a contingency basis from the potential compensation recovered in this file, if the class action is successful by way of final judgment or settlement approved by the Court.  Please be advised that the group definition of the people to be included in this class action may be changed or modified in the future by Court decision or by way of amendment filed by our firm.  We will not inform you or other members of the public if and when the group definition is changed.  It is therefore your sole responsibility to ensure that your own personal rights and recourses are being protected at all times during the course of these proceedings.  You may therefore wish to seek independent legal counsel in order to determine whether it would be in your best interest to pursue independent litigation in this matter (or any other matter), and to determine if you can potentially be included in this case if a final judgment is rendered or if a settlement is reached and approved by the Court.  By signing up to this class action, you are merely asking our firm to include you in our list of potential members in this class action but our firm is not agreeing to represent your personal interests.  If a final judgment is rendered in this case, or if a settlement is reached (and approved by the Court), an e-mail may be sent to you and the relevant information may be posted on this website.  The Court will determine the manner and extent of any future notifications to class members.

Be advised that the information you provide will be included in our list of potential class members for this case, which list may be shared with and disclosed to the Courts and/or other parties in this action (at our discretion).  Rest assured that any such disclosure will be done in such a manner as to protect your personal information and confidentiality from unauthorized use, disclosure or publication.

Finally, be advised that the above-description and summary of the case is being posted on this website for your convenience.  However, in case of conflict between the information on this website and the actual proceedings, documents, and/or judgments in the Court record of this case, the official Court record documents will prevail.  We have for your convenience posted on this webpage certain scanned copies of the several relevant documents from the Court record, including the initial motion to authorize the bringing of the class action which describes the case in much more detail.  You should therefore consult these documents as well as consult this website periodically in order to be kept informed.

Join Class Action!

    Avertissement: Le site Internet de Lex Group n'est pas destiné à créer une relation avocat-client entre vous et notre cabinet. En nous soumettant vos informations, vous ne créez pas de relation avocat-client avec le cabinet. Une relation avocat-client peut être établie qu’après une vérification de conflits d'intérêts (par nous) et qu’après la signature d’un contrat de mandat professionnel avec notre cabinet. Le cabinet pourra vous contacter au sujet de votre réclamation légale ou afin de discuter des options de représentation. À cause du volume de courriels qu’on reçoit, nous ne pouvons pas vous assurer qu’une réponse sera envoyée à chaque communication envoyée. Dans tout recours collectif, c'est le tribunal qui approuve et détermine qui sera admissible pour participer audit recours. Si vous pensez que vous pourriez être admissible à recevoir des dommages et intérêts, qui pourront être accordés dans ce recours collectif, nous vous demandons de remplir le formulaire ci-dessus, afin de nous aider à déterminer si vous êtes un membre légitime du groupe et afin de vous assurer que vous recevrez les communications futurs de la Cour à propos de cette affaire. Cependant, le retour du formulaire ci-dessus ne vous garantit pas de compensation quelconque.