Thrifty, Dollar, Hertz Car Rental – Foreign Currency Canadian Class Action

Date of Initial Application: March 8, 2024

LEX GROUP Inc. has launched a national class action lawsuit against Dollar Thrifty Automotive Group Canada and Hertz Canada Limited, which do business in Canada under the names inter alia: Thrifty Car Rental, Thrifty, Dollar, Dollar Rent A Car, Dollar Car Rental, Dollar location d’autos, Hertz, Hertz location de voiture, Hertz Rental Car, and Hertz Car Rental (hereinafter collectively the “Defendants” or the “Hertz Group”) on behalf of all residents of Canada who rented or reserved a vehicle (including other charged services) on the Canadian “Thrifty”, “Dollar” and/or “Hertz” mobile apps and/or on their Canadian websites including “thriftycanada.ca”, “dollarcanada.ca” and/or “hertz.ca”, and who were charged and paid a price higher than initially indicated or advertised (assuming CAD), including without limitation being charged in a foreign currency other than Canadian Dollars (CAD) (for instance those who were charged in US Dollars (USD) instead of in Canadian Dollars (CAD).

The class action proceedings allege that Defendants do not indicate nor confirm the foreign currency to be charged on some of their Canadian mobile apps or .ca websites, leading to customers being charged a higher price than that advertised at the initial review stage of the transaction since Defendants have not prominently displaying neither the “all-in” price nor the currency they intend to charge and then ultimately charge in a foreign currency. Moreover, the proceedings allege that the Defendants made false and misleading representations in this regard and are liable to pay punitive damages in addition to reimbursing the overage charged to customers (including any foreign currency conversion charges or commissions that may have been charged by the customer’s credit card or other payment card companies).

Accordingly, if you have rented or reserved a vehicle (including other charged services) on the Canadian “Thrifty”, “Dollar” and/or “Hertz” mobile apps or their .ca websites, and you were charged in a currency other than Canadian Dollars (CAD), then you may be part of the proposed Class defined by the class action initiated by our office.  Should you be defined as a member of the class, you may be entitled to compensation should the Court authorize and ultimately grant the class action, or should a settlement be reached (and approved by the Court).

Please fill out the form below if you wish to be kept informed of the progress of this case.

If you wish to be kept informed and/or receive notification of major judgments rendered or notices in this case, please complete the form below.  Please note that providing your information in the form below creates no financial obligation for you and it does not create a lawyer/client relationship between yourself and Lex Group Inc. (or any of its attorneys).  You will not be charged any fees or costs for signing up to this class action since our firm is only paid on a contingency basis from the potential compensation recovered in this file, if the class action is successful by way of final judgment or settlement approved by the Court.

Please be advised that the group definition of the people to be included in this class action may be changed or modified in the future by Court decision or by way of amendment filed by our firm.  We will not inform you or other members of the public if and when the group definition is changed.  It is therefore your sole responsibility to ensure that your own personal rights and recourses are being protected at all times during the course of these proceedings.  You may therefore wish to seek independent legal counsel in order to determine whether it would be in your best interest to pursue independent litigation in this matter (or any other matter), and to determine if you can potentially be included in this case if a final judgment is rendered or if a settlement is reached and approved by the Court.

By signing up to this class action, you are merely asking our firm to include you in our list of potential members in this class action, but our firm is not agreeing to represent your personal interests.  If a final judgment is rendered in this case, or if a settlement is reached (and approved by the Court), an e-mail may be sent to you and the relevant information may be posted on this website.  The Court will determine the manner and extent of any future notifications to class members.

Be advised that the information you provide will be included in our list of potential class members for this case, which list may be shared with and disclosed to the Courts and/or other parties in this action (at our discretion).  Rest assured that any such disclosure will be done in such a manner as to protect your personal information and confidentiality from unauthorized use, disclosure or publication.

Finally, be advised that the above-description and summary of the case is being posted on this website for your convenience.  However, in case of conflict between the information on this website and the actual proceedings, documents, and/or judgments in the Court record of this case, the official Court record documents will prevail.  We have for your convenience posted on this webpage certain scanned copies of the several relevant documents from the Court record, including the initial application for authorization to institute a class action which describes the case in much more detail.  You should therefore consult these documents as well as consult this website periodically in order to be kept informed.