Refunds for Cancelled Events – National Class Action (COVID-19)

Refunds for Cancelled Events – National Class Action (COVID-19)

Date of Initial Application: May 12, 2020

LEX GROUP Inc. has launched a national class action against:

  • Ticketmaster Canada Holdings ULC, Ticketmaster Canada ULC and Ticketmaster Canada LP (collectively “Ticketmaster”) (also doing business under the name Réseauadmission),
  • Live Nation Canada Inc., Live Nation Entertainment Inc., Live Nation World Wide Inc.,
  • StubHub Canada Ltd, StubHub Inc.,
  • Vivid Seats LLC,
  • SeatGeek Inc.,
  • TicketNetwork Inc.,
  • Internet Referral Services LLC, and
  • Gametime United Inc.

on behalf of all persons in Canada, who purchased before March 11, 2020 one or more tickets from one of the above-mentioned companies for an event scheduled to take place after March 11, 2020, which event was subsequently either postponed, rescheduled or cancelled, without a full refund being timely provided by the platform.

(Note: With the permission of the Court, the proceedings have been discontinued as against AXS Group Canada Inc. and AXS Group LLC – see the judgment available on this Web page).

Indeed, on March 11, 2020, the World Health Organization declared COVID-19 (corona virus) a pandemic.

It is alleged in the class action proceeding that on or after March 12, 2020, the above companies (Defendants), which operate very popular event ticket selling or re-selling websites, changed their refund policies regarding cancelled, postponed, or rescheduled events. For certain events or shows deemed as “cancelled”,  “postponed” or “rescheduled” after March 11, 2020, said Defendants refuse to reimburse within a reasonable delay the price paid within by their customers for the event tickets or other related services or products purchased (such as parking at the venue).  Some of these websites are imposing credits or coupons, instead of a refund.

Accordingly, if you live in Canada and you have purchased one or more event tickets from one the above-mentioned companies, on or before March 11, 2020, for event(s) deemed cancelled, postponed or rescheduled after March 11, 2020, without receiving a full refund in a reasonable delay, you may potentially be part of the proposed Class defined by the class action initiated by our office.

Should you be Member of the above Group, you may be entitled to compensation should the Court authorize and grant the class action on the merits, or should a settlement be reached (and approved by the Court).

Please retain copies of any and all documentation relevant to your claim, including photographs or screenshots of any requests you made for a reimbursement.

Please fill out the form below in order to be kept informed of the progress of this case.

If you wish to be kept informed and/or receive notification of major judgments rendered or notices in this case, please complete the form below.  Please note that providing your information in the form below creates no financial obligation for you and it does not create a lawyer/client relationship between yourself and Lex Group Inc. (or any of its attorneys).  You will not be charged any fees or costs for signing up to this class action since our firm is only paid on a contingency basis from the potential compensation recovered in this file, if the class action is successful by way of final judgment or settlement approved by the Court.  Please be advised that the group definition of the people to be included in this class action may be changed or modified in the future by Court decision or by way of amendment filed by our firm.  We will not inform you or other members of the public if and when the group definition is changed.  It is therefore your sole responsibility to ensure that your own personal rights and recourses are being protected at all times during the course of these proceedings.  You may therefore wish to seek independent legal counsel in order to determine whether it would be in your best interest to pursue independent litigation in this matter (or any other matter), and to determine if you can potentially be included in this case if a final judgment is rendered or if a settlement is reached and approved by the Court.  By signing up to this class action, you are merely asking our firm to include you in our list of potential members in this class action but our firm is not agreeing to represent your personal interests.  If a final judgment is rendered in this case, or if a settlement is reached (and approved by the Court), an e-mail may be sent to you and the relevant information may be posted on this website.  The Court will determine the manner and extent of any future notifications to class members.

Be advised that the information you provide will be included in our list of potential class members for this case, which list may be shared with and disclosed to the Courts and/or other parties in this action (at our discretion).  Rest assured that any such disclosure will be done in such a manner as to protect your personal information and confidentiality from unauthorized use, disclosure or publication.

Finally, be advised that the above-description and summary of the case is being posted on this website for your convenience.  However, in case of conflict between the information on this website and the actual proceedings, documents, and/or judgments in the Court record of this case, the official Court record documents will prevail.  We have for your convenience posted on this webpage certain scanned copies of the several relevant documents from the Court record, including the initial motion to authorize the bringing of the class action which describes the case in much more detail.  You should therefore consult these documents as well as consult this website periodically in order to be kept informed.

Join Class Action!

    Disclaimer: The Lex Group website is not intended to create an attorney-client relationship between you and the firm. By submitting your information to us, you are not creating an attorney-client relationship with the firm. An attorney-client relationship may be formed only after we check for conflicts of interest and the firm and you sign a mandate agreement. The firm may contact you about your legal claim to discuss representation options. Because of the volume of e-mails, we cannot promise to respond to every submission.
    In any class action lawsuit, it is the Court that must approve and determine who will be eligible for participation in the class. If you feel that you may qualify for damages or remedies that might be awarded in this class action litigation, we request that you fill out and submit the above form to help us determine if you are a legitimate member of the class or to make sure that you receive any future Court mailings about the case. However, the return of the above form does not guarantee you any type of compensation whatsoever.