HP OfficeJet – Ink Cartridges – National Class Action

Date of Initial Application: September 26, 2016

LEX GROUP Inc. has launched a national class action lawsuit against HP CANADA CO. and HEWLETT-PACKARD (CANADA) CO. (hereinafter collectively “HP”), on behalf of all Canadians who have purchased or own an HP OfficeJet printer, including without limitation the following models (hereinafter collectively the “HP Printer(s)”):

  • HP Officejet 6100 ePrinter – H611a (CB863A)
  • HP Officejet 6600 e-All-in-One Printer – H711a/H711g (CZ155A)
  • HP Officejet 6600 e-All-in-One Printer – H711a/H711g (CZ162A)
  • HP Officejet 6700 Premium e-All-in-One Printer – H711n (CN583A)
  • HP Officejet 7110 Wide Format ePrinter – H812a (CR768A)
  • HP OfficeJet 7510 Wide Format All-in-One Printer (G3J47A)
  • HP Officejet 7610 Wide Format e-All-in-One Printer (CR769A)
  • HP Officejet 7612 Wide Format e-All-in-One (G1X85A)
  • HP OfficeJet 6812 e-All-in-One
  • HP OfficeJet 6815e All-in-One
  • HP OfficeJet Pro 6230 e
  • HP OfficeJet Pro 6830 e-All-in-One
  • HP OfficeJet Pro 6835 e-All-in-One
  • HP Officejet Pro X451dn Printer (CN459A)
  • HP Officejet Pro X451dw Printer (CN463A)
  • HP Officejet Pro X456dn
  • HP Officejet Pro X456dw
  • HP Officejet Pro X476dn Multifunction Printer (CN460A)
  • HP Officejet Pro X476dw Multifunction Printer (CN461A)
  • HP Officejet Pro X551dw Printer (CV037A)
  • HP Officejet Pro X576dw Multifunction Printer (CN598A)
  • HP OfficeJet Pro 251dw
  • HP OfficeJet Pro 276dw
  • HP OfficeJet Pro 8100 e – N811a/N811d
  • HP OfficeJet Pro 8600 e-All-in-One – N911a
  • HP OfficeJet Pro 8600 Plus e-All-in-One – N911g
  • HP OfficeJet Pro 8600 Premium e-All-in-One
  • HP OfficeJet Pro 8610 e-All-in-One,
  • HP OfficeJet Pro 8615 e-All-in-One,
  • HP OfficeJet Pro 8620 e-All-in-One


all persons in Canada who purchased third-party non-HP cartridges that were compatible with the HP Printers before September 13, 2016, whether for personal use or for resale and distribution to others (excluded are any such compatible third-party non-HP cartridges which have been fully used up and/or depleted without the printer rejecting said cartridge or displaying an error message);

On or about September 13, 2016, many HP Printer owners in Canada started experiencing technical problems with their HP Printers. The said printers stopped recognizing and accepting third-party ink cartridges (i.e. ink cartridges which had not been manufactured by HP but which were compatible with the HP Printers before September 13, 2016) and sometimes displayed various error messages.

This class action alleges that HP intentionally planned to program (through firmware update(s)) the rejection of all third party ink cartridges, including third party ink cartridge which had already been purchased and installed by HP Printer’s owners and which were already properly working in their printers until September 13, 2016, the whole without the knowledge or consent of HP’s customers.

Accordingly, if you have purchased or own an HP Officejet Printer or if you purchased third-party non-HP cartridges that were compatible with the HP Officejet Printers before September 13, 2016, whether for personal use or for resale and distribution to others, then you may be part of the proposed Class defined by the class action initiated by our office.  Should you be defined as a member of the class, you may be entitled to compensation should the Court authorize and ultimately grant the class action on the merits, or should a settlement be reached (and approved by the Court).

Please fill out the form below if you wish to be kept informed of the progress of this case.

If you wish to be kept informed and/or receive notification of major judgments rendered or notices in this case, please complete the form below.  Please note that providing your information in the form below creates no financial obligation for you and it does not create a lawyer/client relationship between yourself and Lex Group Inc. (or any of its attorneys).  You will not be charged any fees or costs for signing up to this class action since our firm is only paid on a contingency basis from the potential compensation recovered in this file, if the class action is successful by way of final judgment or settlement approved by the Court.

Please be advised that the group definition of the people to be included in this class action may be changed or modified in the future by Court decision or by way of amendment filed by our firm.  We will not inform you or other members of the public if and when the group definition is changed.  It is therefore your sole responsibility to ensure that your own personal rights and recourses are being protected at all times during the course of these proceedings.  You may therefore wish to seek independent legal counsel in order to determine whether it would be in your best interest to pursue independent litigation in this matter (or any other matter), and to determine if you can potentially be included in this case if a final judgment is rendered or if a settlement is reached and approved by the Court.

By signing up to this class action, you are merely asking our firm to include you in our list of potential members in this class action but our firm is not agreeing to represent your personal interests.  If a final judgment is rendered in this case, or if a settlement is reached (and approved by the Court), an e-mail may be sent to you and the relevant information may be posted on this website.  The Court will determine the manner and extent of any future notifications to class members.

Be advised that the information you provide will be included in our list of potential class members for this case, which list may be shared with and disclosed to the Courts and/or other parties in this action (at our discretion).  Rest assured that any such disclosure will be done in such a manner as to protect your personal information and confidentiality from unauthorized use, disclosure or publication.

Finally, be advised that the above-description and summary of the case is being posted on this website for your convenience.  However, in case of conflict between the information on this website and the actual proceedings, documents, and/or judgments in the Court record of this case, the official Court record documents will prevail.  We have for your convenience posted on this webpage certain scanned copies of the several relevant documents from the Court record, including the initial motion to authorize the bringing of the class action which describes the case in much more detail.  You should therefore consult these documents as well as consult this website periodically in order to be kept informed.

Join This Class Action

Join This Class Action

    Disclaimer: The Lex Group website is not intended to create an attorney-client relationship between you and the firm. By submitting your information to us, you are not creating an attorney-client relationship with the firm. An attorney-client relationship may be formed only after we check for conflicts of interest and the firm and you sign a mandate agreement. The firm may contact you about your legal claim to discuss representation options. Because of the volume of e-mails, we cannot promise to respond to every submission.
    In any class action lawsuit, it is the Court that must approve and determine who will be eligible for participation in the class. If you feel that you may qualify for damages or remedies that might be awarded in this class action litigation, we request that you fill out and submit the above form to help us determine if you are a legitimate member of the class or to make sure that you receive any future Court mailings about the case. However, the return of the above form does not guarantee you any type of compensation whatsoever.